📝 Terms of Service & Privacy Policy

Effective Date: January 1, 2025

📌 Terms of Service

Welcome to DD-214s.com. By using our website or services, you agree to the following terms and conditions. Please read them carefully.

1. Services Provided

DD-214s.com helps veterans and their families request DD-214 military discharge documents and other related records for a service fee.
We are an independent company not affiliated with the U.S. government or the National Personnel Records Center (NPRC).

2. Eligibility

You must be 18 years or older to use our services. By placing an order, you confirm that all information you provide is accurate and truthful.

3. Fees & Payments

All service fees are displayed clearly before checkout. By submitting payment, you accept the charges and acknowledge our refund policy:

If we do not deliver your DD-214 within 14 days, you will automatically receive a full refund.
Outside of this guarantee, fees are non-refundable once service is initiated.

4. User Responsibilities

You are responsible for providing accurate and complete personal and military information. We are not liable for delays caused by incorrect or incomplete submissions.

5. Limitation of Liability

We make every effort to provide efficient, secure service, but we are not liable for indirect, incidental, or consequential damages arising from use of our website or service.

6. Intellectual Property

All content, including text, logos, images, and branding on this site, is the property of DD-214s.com and protected by U.S. copyright and trademark laws. Unauthorized reproduction is prohibited.

7. Termination

We reserve the right to suspend or terminate access to our services if we suspect fraudulent, harmful, or unlawful activity.

8. Governing Law

These terms are governed by the laws of the United States. All legal disputes shall be handled in the appropriate jurisdiction within Colorado.

🔒 Privacy Policy

At DD-214s.com, we value your privacy. This policy outlines how we collect, use, and protect your personal data when you use our services.

1. Information We Collect

When you request a DD-214 or related service, we collect:

  • Your name, mailing address, phone number, and email

  • Military service details needed to retrieve records

  • Payment details (securely processed through a third-party provider)

2. How We Use & Store Your Information

We use your information to:

  • Process your DD-214 or military document request

  • Contact you with updates or clarification

  • Fulfill submissions to government agencies (e.g., NPRC)

Data Retention:
Once your request is fulfilled, we permanently delete all sensitive information, such as military details and payment data.
We securely retain basic contact info (name, email, phone) for support and order verification purposes only.

3. Data Sharing

We do not sell or share your personal information, except:

  • To submit official requests to NPRC or related government offices

  • With trusted, secure payment processors to complete your transaction

4. Data Security

We use industry-standard encryption and security protocols to protect your information at all stages of the request process.

5. Your Rights

You may:

  • Request a copy of your personal data

  • Request corrections to inaccurate information

  • Request deletion of your stored contact data

To exercise these rights, contact us using the information below.

6. Policy Updates

We may update this policy to reflect legal or service changes. Updates will always be posted on this page with a revised effective date.

📬 Contact Us

If you have any questions regarding our Terms of Service or Privacy Policy, please reach out:

👉 Contact Us Now
We’re here to support you.